How Can We Help?

Reach out through any of the channels below. We’re here to support you every step of the way.

General & Website Support

For questions about your account, navigating the website, or any general questions about SaludAhora and our services.

Email

contact@saludahora.com

Phone

+1 (704) 322-3683

Hours

Monday – Friday, 9:00 AM – 6:00 PM EST

We typically respond to emails within 24 hours.

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Medical & Prescription Support

For questions about your visit with your provider, your prescription, medication side effects, dosage, refills, billing inquiries, or any other medical-related questions.

Email

help@saludahora.com

Phone

+1 (401) 600-2956

Hours

Available 24/7

We typically respond to emails within 24 hours.

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Medication Pickup & Shipping

Pharmacy Pickup

For questions about when your medication will be ready for pickup, please contact the pharmacy you selected during your intake questionnaire. You can find your selected pharmacy information in your patient portal. If you’re unsure which pharmacy you selected or need help locating it, contact us at help@saludahora.com.

Shipping & Delivery Status (MWL Patients Only)

Shipping and delivery tracking is only applicable to Medical Weight Loss patients, as medications are shipped directly to you. All other patients will pick up their prescriptions through their own selected pharmacy.

If you are an MWL patient and have questions about your shipment, please contact us directly:

Email

help@saludahora.com

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