Last Updated: February 3, 2026

SaludAhora Privacy Notice

This Privacy Notice describes how Camino Community Development Corp (“SaludAhora,” “we,” “our,” or “us”) uses, discloses, and protects the personal information we collect through the SaludAhora website (SaludAhora.com), mobile applications, and related services (collectively, the “Services”). This Privacy Notice is incorporated into our Terms of Service.

PLEASE READ THIS PRIVACY NOTICE CAREFULLY. BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY NOTICE.

Summary

The following is a brief summary of key provisions:

• SaludAhora is not a medical provider and does not provide medical advice.
• SaludAhora assists individuals in establishing relationships with independent healthcare providers (“Healthcare Providers”).
• The Patient Portal may display the SaludAhora logo but is operated by the Healthcare Provider or its service providers, not SaludAhora.
• Your relationship with Healthcare Providers, Labs, and Pharmacies is governed by their respective privacy policies.
• We use cookies and similar technologies to improve your experience and for analytics purposes.

1. Information We Collect

Information You Provide to Us

You may provide the following types of information:

• Name, email address, phone number, and mailing address
• Date of birth and demographic information
• Basic health or medical information provided during screening
• Payment and billing information
• Communications you send to us or through the Services

Information Collected Automatically

Through SaludAhora.com and our applications, we and third parties may collect information from your computer or device by automated means such as cookies, web beacons, local storage, JavaScript, and mobile-device functionality. This information may include unique browser identifiers, IP address, browser and operating system information, device identifiers (such as advertising identifiers), Internet connection information, general location information (such as city or zip code), and details about your interactions with our Services.

Information From Healthcare Providers

Your Healthcare Provider and its Healthcare Provider Sites may share personal information about you with us, such as health or medical information, and we will receive details about payments you make. Our handling of personal information we receive from them is subject to our agreements with the Healthcare Provider.

2. How We Use Your Information

SaludAhora uses personal information for the following purposes:

• Provide, manage, and improve our Services
• Facilitate your connection with Healthcare Providers
• Process payments and fulfill orders
• Send you confirmations, updates, alerts, and administrative messages
• Customize content and personalize your experience
• Conduct marketing, analytics, and research
• Protect against fraud, misuse, and unlawful behavior
• Comply with legal requirements
• Create aggregated or de-identified information for analytics

3. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information about your use of our Services. These technologies help us recognize your browser, store your preferences, understand how you interact with our Services, and deliver relevant advertising.

Types of cookies we use:

• Essential Cookies: Required for the Services to function properly
• Analytics Cookies: Help us understand how visitors use our Services
• Advertising Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, blocking cookies may affect the functionality of our Services. We do not respond to browser-based do-not-track signals.

4. How We Share Your Information

SaludAhora may disclose your information as follows:

• Healthcare Providers: To facilitate your care and treatment
• Service Providers: Companies that provide services on our behalf, such as hosting, payment processing, analytics, and customer service
• Third-Party Suppliers: Labs, pharmacies, and other entities involved in your care
• Legal Compliance: When required by law, subpoena, court order, or government request
• Protection of Rights: To protect the rights, property, or safety of SaludAhora, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of certain data processing activities
• Marketing: Unsubscribe from marketing emails by clicking the unsubscribe link or contacting us

To exercise these rights, please contact us at contact@saludahora.com. We will respond to your request within the timeframe required by applicable law.

6. Additional Information for California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected, the sources of collection, the purposes for collection, and the categories of third parties with whom we share information.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: You may opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a request, contact us at contact@saludahora.com or call us. We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

In accordance with Cal. Civ. Code § 1789.3, California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

7. Protected Health Information (PHI)

SaludAhora is committed to safeguarding your Protected Health Information (PHI). We collect PHI only as necessary to provide our Services and ensure compliance with applicable laws. The information collected may include your name, contact details, medical history, and payment information.

We use advanced security measures to protect your PHI from unauthorized access, use, or disclosure, including encryption, secure servers, and access controls. We do not share your PHI with third parties unless required to provide our Services or as mandated by law. We may use your PHI for treatment, payment, healthcare operations, and coordination of care.

Patient Rights Regarding PHI:

• Right to Access: Request access to your PHI and obtain a copy of your medical records
• Right to Amend: Request amendments if you believe your PHI is incorrect or incomplete
• Right to Accounting: Request a list of certain disclosures we have made of your PHI
• Right to Restrictions: Request restrictions on how we use or disclose your PHI
• Right to Confidential Communications: Request communication through alternative means or locations
• Right to Revoke Consent: Revoke your consent at any time during your care
• Right to File a Complaint: File a complaint with our privacy official or the U.S. Department of Health and Human Services

8. Data Security

We take the security and privacy of your information seriously. We utilize Amazon Web Services (AWS) for our databases and services, which provides a secure and compliant infrastructure that supports HIPAA compliance. We ensure that all PHI is stored in services configured to meet HIPAA requirements, including encryption at rest and in transit, strict access controls, and regular security audits.

We have implemented comprehensive policies and procedures to safeguard your information, ensuring that only authorized personnel have access. Our staff have undergone HIPAA training regarding regulations and records privacy. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations. When we no longer need your information, we will securely delete or anonymize it.

10. Children’s Privacy

Our Services are intended for use only by adults (18 years of age or older). We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or for legal reasons. We will post the updated version on SaludAhora.com with a revised “Last Updated” date. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Notice.

12. Contact Us

If you have any questions about this Privacy Notice or our privacy practices, or to submit a privacy request, please contact us:

Camino Community Development Corp (SaludAhora)

Email: contact@saludahora.com

Address: 131 Stetson Drive, Charlotte, NC 28262

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You also have the right to make privacy requests directly to your Healthcare Provider, as described in their privacy policies.

Please note that if you refuse to sign the consent for treatment, payment, and healthcare services, our providers reserve the right to refuse services.

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